Watch the short videos at the following links: 7 Workplace Etiquette Tips to Bui

    Watch the short videos at the following links:
    7 Workplace Etiquette Tips to Build Stronger Relationships – YouTube
    8.3 Test your Knowledge (Question):
    In chapter 11, you learn about delivering bad news messages. In your opinion, what is the best way to deliver bad news? What are the advantages and disadvantages of using verbal and written forms of communication?
    Write the references

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