Course: US Telephone Teaching Course Unit 3: Structures and strategies Quiz over

    Course: US Telephone Teaching Course
    Unit 3: Structures and strategies
    Quiz overview
    Well done for completing the Teaching Telephone Classes course. Now it’s time for the assignment. Here you are going to write a lesson plan for a telephone class, and we’re going to give you a lot of information about what you need to include, as well as a demonstration class to help you with ideas.
    First, you get to choose if you would like to do a demonstration class for a General English student or a Business English student. Here are the students’ profiles and a few ideas about topics for your lesson that would be appropriate.
    Remember, you only have to write one lesson plan here.
    General English student
    Student Profile
    This student is an adult learner, aged 25. They have been studying English for a couple of years and have been your student for the last 3 months, so you know them quite well. Their level is pre-intermediate. They enjoy watching films and TV programmes in English and are planning on travelling to an English-speaking country in the summer.
    Topic ideas for your lesson – remember you would only choose one of these:
    (Remember, this is a pre-intermediate student, and so make sure your target language is challenging enough)
    Travel and transport – Getting around (TL should be useful phrases suitable for the level. Words like bus, train etc are too easy for this level)
    Eating out (useful phrases and maybe difficult vocab from a menu)
    Colloquial language – understanding native English speakers better
    Films and TV – US vs GB English
    Asking for and understanding directions (simple language like turn right/left is not challenging enough for pre-intermediate level)
    Business English student
    Student Profile
    This student works for a large multinational company and has to do a number of things in English, including talking to customers and colleagues on the telephone in English, and attending meetings and conferences in English. They would like to change jobs to a similar role in the next few months. Their level is intermediate.
    You must use one of these topics for your lesson – remember you need to use only one of these:
    Choosing and applying for a job
    The job interview
    Improving your listening skills on the telephone
    Politely interrupting on the telephone
    Dealing with a telephone complaint
    NOTE: remember to make sure your target language is 8 to 10 useful phrases for the topic you choose. So, give these to your students in the before stage.
    Now you need to write your lesson plan. Here are a few important things to remember.
    1. Use a before/during/after lesson plan.
    This means that:
    Before – you need to send your student some activities to do connected to the theme you have chosen to prepare them for the lesson. You could use a text or a listening resource here, or perhaps ask them to prepare some ideas or do some research before the lesson. Remember though sometimes a student won’t have time to do this so make sure your lesson isn’t solely based around them having completed these activities.
    During – this is the lesson itself and for this lesson is 30 minutes long. This should be mainly speaking and listening based and you will need enough activities to last 30 minutes. Aim for as much STT as possible and remember to add timings to each individual activity you have here.
    After – give your student something to do after class based on what you have done in the lesson, perhaps a writing activity.
    2. You must use your own resources here.
    Using texts and other resources is acceptable but please reference them and you must create any exercises and activities you use yourself.
    3. Make sure your lesson is suitable for the level of your student.
    4. The word count for your lesson plan is 600 words.
    Now have a look at our example lesson plan to give you some final ideas. This lesson plan is for a pre-intermediate level Business English student and you can’t choose this topic for your own assignment.

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