Discuss the steps in the control process and apply them to a quality and productivity situation that you are familiar with or can imagine with an organization.
In this module, you will learn about processes, facilities planning, and work systems. Regarding processes, you will focus on process selection, process strategies, and process layouts. Regarding facilities, you will focus on facilities layouts and product layouts. Finally, regarding work systems, the focus will be on quality of work life, job design, motion studies, work measurement, and operations strategy.
Analyze the evolution of quality management.
Examine the cost of quality for operations management.
Evaluate the importance of quality control to the organization.
Compare locational cost-profit-volume analysis and the transportation model.
Differentiate factor rating and the center of gravity method.
Argue the importance of location decisions to the organization.
Chapters 8, 9 & 10 in Operations Management
Chapter 8, 9, & 10 PowerPoint slides Chapters 8, 9, & 10 PowerPoint Slides – Alternative Formats – Operations Management
Madhani, P. M. (2020). Lean Six Sigma Deployment in Finance and Financial Services: Enhancing Competitive Advantages. IUP Journal of Operations Management, 19(3), 25–49.
Faisal, T., & Faisal, M.N. (2020). Assessment of total quality management implementation in Indian service industries. IUP Journal of Operations Management, 19(2), 7-28.
Sharma, B., & Rahim, M.A. (2021). TQM and HRM: An integrated approach to organizational success. Journal of Comparative International Management, 24(1), 27-41.